Terms and Conditions arai99 – A Complete Guide for Malaysian Players

These Terms and Conditions ("Terms") govern the relationship between arai99 ("Company", "us", "Platform") and you as the user ("Member", "you") using the arai99 online gaming platform, accessible via the official arai99 website and mobile app.

This document constitutes a legally binding agreement between you and arai99. By registering an account, making a deposit, using any of our services, or simply accessing our platform, you are deemed to have read, understood, and fully agreed to comply with all terms contained herein.

These Terms should be read together with the arai99 Privacy Policy and Responsible Gaming Policy, all of which form a complete agreement between you and us. In the event of any conflict between those documents, these Terms and Conditions shall take precedence unless otherwise specifically stated.

Use of the arai99 platform is limited to individuals who meet all of the following eligibility requirements:

• Age 18 years of age and above at the time of registration.
• Not residing in any jurisdiction where online gaming activities are prohibited.
• Not listed on the self-exclusion register of any responsible gaming programme.
• Registering under your own name and not on behalf of a third party.
• Possessing full legal capacity to enter into a binding agreement.

Arai99 reserves the right to request age and identity verification at any time. If a member is found to have provided false age or identity information, arai99 reserves the right to close the account, cancel all related transactions, and return the eligible balance after deducting applicable administrative costs.

Each individual is only permitted to have one active account on the arai99 platform. Holding multiple accounts is a violation of our terms and may result in all associated accounts being suspended without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, email address, and any other details requested. This information is used for identity verification (KYC), payment processing, and account communications.

You are solely responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring no other party has access to your account.
• Notifying arai99 immediately if you suspect your account has been compromised.
• Updating your personal information should any changes occur.

Arai99 will not be held liable for any losses arising from unauthorised use of your account due to your own negligence in safeguarding your login credentials.

Arai99 supports a wide range of local Malaysia payment methods including FPX, Touch 'n Go eWallet, GrabPay, and interbank transfers among local banks. All financial transactions are processed using 256-bit SSL encryption infrastructure.

• Minimum deposit: RM 30 per transaction.
• Minimum withdrawal: RM 50 per transaction.
• Withdrawal processing time: 15 to 30 minutes after KYC verification.
• Daily withdrawal limit: Subject to the member's membership tier.

Withdrawals may only be made to a bank account or e-wallet registered under the same name as the arai99 account. arai99 reserves the right to request additional verification documents before processing withdrawals that exceed certain limits, in compliance with anti-money laundering (AML) regulations.

Any attempt to process a withdrawal using a different payment method from the one used for deposit, without prior notice, may result in processing delays. arai99 is not liable for any losses arising from incorrect bank account details provided by the member.

Arai99 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the wagering requirements (rollover) specified in each promotional offer. The general conditions applicable to all bonuses are as follows:

• Bonuses cannot be withdrawn directly without meeting the specified rollover requirements.
• Each member is entitled to the welcome bonus once only.
• Arai99 reserves the right to cancel any bonus obtained through improper means or system exploitation.
• Unused bonuses within the specified validity period will expire automatically.
• Arai99 reserves the right to modify or withdraw any promotion without prior notice.
• Bonuses cannot be transferred between accounts or to other players.

In the event of any dispute regarding bonus calculations or wagering requirements, arai99's decision is final. Members who suspect an error in bonus calculations are encouraged to contact our customer support team within 72 hours.

All games offered on the arai99 platform — including slots, sports betting, bingo, fish shooting, and live casino games — have their own rules that every member must follow.

Arai99 uses an independently verified Random Number Generator (RNG) to ensure fairness across all chance-based games. For sports betting, officially recognised results are based on the official sources of the relevant league or sports governing body.

• Wagers that have been placed and confirmed cannot be cancelled once the game has started.
• In the event of a technical disruption during an active game, arai99 reserves the right to void the round in question and refund the wager.
• Game results displayed on the platform are final unless there is clear evidence of a technical error.
• Arai99 reserves the right to limit the bet size of any member at our sole discretion without the need to provide a reason.

Any attempt to exploit vulnerabilities or bugs in the gaming software is strictly prohibited and will result in account suspension as well as the cancellation of all wins associated with the exploit.

Members are strictly prohibited from engaging in any of the following activities on the arai99 platform:

• Use of automation software, bots, scripts, or any technical means to automate gameplay or exploit the system.
• Collusion between multiple accounts ("chip dumping") to gain an unfair advantage or circumvent bonus requirements.
• Any form of fraud, identity impersonation, or provision of false information to arai99.
• Attempted money laundering through deposit and withdrawal activities on the platform.
• Systematic abuse of the bonus or promotions system.
• Use of VPNs or proxies to conceal your actual location in order to bypass regional restrictions.
• Any action that may compromise the security, integrity, or normal functioning of the arai99 platform.

Members may close their account at any time by contacting the arai99 customer support team. Prior to closure, members must ensure there are no active bonus balances with unfulfilled rollover requirements, and that all pending withdrawals have been settled.

Arai99 reserves the right to suspend or terminate any member's account without prior notice if:

• Suspected fraudulent activity or breach of terms has been reported.
• Member failed to comply with the KYC verification request within the stipulated timeframe.
• Account inactive for more than 12 consecutive months with no transactions.
• Upon instruction from the relevant authorities.

For accounts closed at the member's own request with no breach of terms, any valid cash balance will be refunded within 3–5 business days via the original payment method used.

Arai99 provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will always be free from interruptions or technical bugs. While we strive to maintain 99.9% uptime, occasional disruptions may occur.

Arai99 will not be held liable for:

• Losses arising from third-party internet service disruptions or infrastructure failures beyond our control.
• Losses resulting from valid and fair game outcomes, even if unfavorable to the member.
• Indirect damages, loss of profits, or data loss arising from use of the platform.
• Actions or omissions by third parties, including gaming software providers.

Arai99's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the incident giving rise to the claim.

Arai99 is committed to protecting the privacy and personal data of all members in accordance with applicable data protection laws in Malaysia. Personal information provided during registration and platform use is collected, processed, and stored in accordance with our Privacy Policy.

In short, your data is used to:

• Identity verification and account processing.
• Secure processing of financial transactions.
• Compliance with legal requirements and anti-money laundering regulations.
• Account-related and promotional communications.
• Platform improvements and user experience enhancements.

Arai99 will not sell or disclose your personal data to third parties for marketing purposes without your consent. For more information, please read Privacy Policy in full.

Arai99 takes problem gambling seriously and is committed to promoting healthy and responsible gaming practices. Our platform provides a range of self-control tools to help members stay within their comfort limits:

• Daily/weekly/monthly deposit limits — set your own spending limits.
• Play time limits — limit the time you spend on the platform.
• Temporary pause — take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — close your account for an extended period if needed.

If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. For more information on responsible gaming, please visit the Responsible Gaming .

Arai99 reserves the right to change, amend, or replace any part of these Terms and Conditions at any time based on operational requirements, legal changes, or platform improvements. All changes take effect immediately upon being published on this page.

For significant changes, arai99 will notify members via their registered email or through an in-platform notice at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

Your continued use of the arai99 platform following any changes to these Terms and Conditions constitutes your acceptance of and agreement to the amended terms. If you do not agree with any changes, you have the right to close your account before the changes take effect.

For any enquiries regarding these Terms and Conditions, please contact the arai99 customer support team, available to assist you 24 hours a day, 7 days a week via live chat on the platform or through our official email.